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PRODUCT
ARtour Assist
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Create simple step-by-step tutorials for advanced processes and share them with your customers or employees. Offer your customers real-time support with the use of Augmented Reality. Communicate via video call and send instructions directly to their screen.

Everything in one application.
Remote Guidance
Possible applications for your company
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Augmented reality
Your customer wants to install and assemble your products? With ARtour Assist you can provide them step-by-step instructions. Based on 3D models, videos and images your customer is guided through the steps. For a maximum level of usability, each step can be viewed individually and with more details provided.
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Simplify internal training processes
Your employees and trainees have to continuously familiarise themselves with new machines and processes? With ARtour Assist you can easily upload detailed instructions and provide them to your employees for autonomous learning.
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Offline and online use
To allow you a maximum level of flexibility, you can use our application both online and offline. Does a customer want to set up your products on a location with a weak internet connection? With ARtour Assist he can easily download instructions and videos in advance and then use them offline.
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Visual support for fast problem solving
Your customer wants to maintain or repair one of your products and is not familiar with the installation of the components? Via video call with screen sharing function you can easily provide instructions on his screen. The customer can also send you his own pictures and videos, which you can edit with several icons, like arrows or text, in order to guide him through the process.
Which functions does ARtour Assist offer for your business?
Video Call with 
Navigation Assistance
Assist your customers via Video Call and provide real-time instructions on their screen. Use navigation arrows or drawings to enable further assistance.
Create 
instructions
Create instructions quickly and easily in the app. Divide your processes and assembly manuals into detailed steps and support them with pictures, videos and AR models.
Online/
Offline
Your employees and customers can easily download instructions, models and videos and are able to access them offline at any time.
Augmented Reality 
Models
Upload CAD files and create AR models. Your customers can view the products from all sides and project them into a real environment.
All advantages at a glance
Safe costs

Reduce your travel costs by providing your customers and service technicians a simple and fast remote support using AR solutions.

Optimize Processes

Standardize and simplify processes by internally sharing instructions with employees and service technicians - which can also be accessed offline.

Solve customer problems efficiently

Reduce downtime with fast, real-time troubleshooting support through video calls with screen sharing, AR models, videos and PDF tutorials.

Knowledgebase

Store all your instructions and manuals safely and easily accessible in a database which is continuously expanded. Speed up internal training and external support for returning customer requests.